Warranty
FiveBrother® Warranty Policy
Coverage Period: One Year from Date of Purchase
FiveBrother® is committed to providing high-quality garments that are built to last. We stand behind the craftsmanship of our products and offer a warranty against defects in material or workmanship for a period of one year from the date of purchase. This warranty applies to garments purchased directly from FiveBrother® or authorized retailers.
Warranty Details:
Defects Covered: This warranty covers defects in materials or workmanship found in the garment at the time of purchase. These defects include issues related to stitching, fabric quality, and construction.
Exclusions: This warranty does not cover normal wear and tear, misuse, damage caused by accidents, alterations, improper care, or any damage resulting from non-standard usage. Additionally, the warranty is non-transferable and applies only to the original purchaser.
Claim Process: If you believe your FiveBrother® garment is subject to a defect covered by this warranty, please follow these steps:
a. Direct Purchase: If you purchased the garment directly from FiveBrother®, please contact our customer service team at customerservice@fivebrotherworkwear.com. Our team will guide you through the return and replacement process.
b. Purchased from Retailer: If you purchased the garment from an authorized FiveBrother® retailer, please return the garment to the place of purchase along with the original receipt. The retailer will facilitate the warranty claim on your behalf.
Resolution: Upon receiving the defective garment and validating the warranty claim, FiveBrother® will, at its discretion, repair or replace the defective garment. If the exact item is not available, a comparable item will be provided.
Shipping Costs: The customer is responsible for any shipping costs incurred during the warranty claim process, unless specified otherwise by FiveBrother®.
Important Note:
This warranty is provided in addition to any rights you may have under consumer protection laws or regulations in your jurisdiction. Your satisfaction is of utmost importance to us, and we strive to ensure that every FiveBrother® garment meets the highest standards.
For any questions regarding our warranty policy or to initiate a warranty claim, please contact our customer service team at customerservice@fivebrotherworkwear.com.
Thank you for choosing FiveBrother® – we appreciate your trust in our products.