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International Shipping Policy

International Shipping Policy

Duties, Taxes & Additional Charges

⚠️ Important Notice for International Customers

You are responsible for ALL customs duties, taxes, and import fees.

 Customer Responsibility

  • You (the customer) are responsible for ALL customs duties, taxes, and import fees
  • These charges are determined by your country's customs authorities
  • FiveBrother does not collect or pay these charges on your behalf
  • Charges are paid directly to the delivery carrier or customs office

 What You Pay at Checkout

  • Product cost
  • Shipping fee (to cover our shipping costs)
  • Any applicable US sales tax

 What You Pay at Delivery (Additional charges by your country)

  • Import duties (varies by country and product type)
  • VAT/GST (varies by country: 5-27%)
  • Customs processing fees
  • Possible brokerage fees

 Refused Packages

  • If you refuse to pay duties/taxes, the package returns to us
  • You are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • Restocking fees may apply

 Shipping Terms

  • All international shipments are sent DDU (Delivered Duty Unpaid)
  • This means you pay all duties and taxes upon delivery
  • We provide accurate customs documentation
  • We cannot predict exact duty amounts

⚠️ Important Disclaimers

  • Duty and tax rates change frequently
  • Some countries have additional restrictions
  • Delivery times may vary due to customs processing
  • FiveBrother is not responsible for customs delays

For questions about duties in your country, contact your local customs office.