International Shipping Policy
International Shipping Policy
Duties, Taxes & Additional Charges
⚠️ Important Notice for International Customers
You are responsible for ALL customs duties, taxes, and import fees.
Customer Responsibility
- You (the customer) are responsible for ALL customs duties, taxes, and import fees
- These charges are determined by your country's customs authorities
- FiveBrother does not collect or pay these charges on your behalf
- Charges are paid directly to the delivery carrier or customs office
What You Pay at Checkout
- Product cost
- Shipping fee (to cover our shipping costs)
- Any applicable US sales tax
What You Pay at Delivery (Additional charges by your country)
- Import duties (varies by country and product type)
- VAT/GST (varies by country: 5-27%)
- Customs processing fees
- Possible brokerage fees
Refused Packages
- If you refuse to pay duties/taxes, the package returns to us
- You are responsible for return shipping costs
- Original shipping fees are non-refundable
- Restocking fees may apply
Shipping Terms
- All international shipments are sent DDU (Delivered Duty Unpaid)
- This means you pay all duties and taxes upon delivery
- We provide accurate customs documentation
- We cannot predict exact duty amounts
⚠️ Important Disclaimers
- Duty and tax rates change frequently
- Some countries have additional restrictions
- Delivery times may vary due to customs processing
- FiveBrother is not responsible for customs delays
For questions about duties in your country, contact your local customs office.